Refund Policy

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Project Cancellation by Client (Pre-Kickoff):

• If the project is canceled before any development work has commenced, a full refund will be issued, excluding any applicable transaction fees.

Delayed Project Kickoff (On Our End):

• If Fleekbiz is unable to initiate the project within seven (7) business days of the agreed start date due to internal delays, a full refund will be granted upon request.

Missed Initial Milestone (Without Justified Cause):

• If the first milestone is not delivered within the committed timeframe and no valid communication or justification is provided, a partial or full refund may be granted based on the portion of work completed.

2. Non-Refundable Scenarios

Fleekbiz is not obliged to provide refunds in the following situations:

• The project has started, and deliverables have been submitted as per the agreed scope.
• Delays or dissatisfaction resulting from incomplete inputs, delayed feedback, or lack of timely communication from the client.
• A change of mind or shift in project direction after scope confirmation.
• Subjective dissatisfaction with minor design or technical revisions that fall within the approved scope.
• Services that involve the purchase of third-party licenses, plug-ins, or subscriptions.

3. Refund Request Process

To request a refund, please email support@fleekbiz.com with the following details:

• Project Name
• Invoice or Transaction ID
• Reason for the Refund Request

Our accounts team will review your submission and respond with a resolution within 3–5 business days.

4. Partial Refunds

Partial refunds may be considered based on the following:

• The percentage of the project completed
• Resources and hours already allocated
• Deliverables already provided and accepted

5. Chargebacks and Dispute Policy

We encourage open communication and are committed to resolving issues in a professional manner. Filing a chargeback or third-party dispute without first contacting Fleekbiz will be considered a breach of our service agreement.

6. Refund Timeline and Payment Method

Refunds, where applicable, will be processed via the same payment method used during purchase within 7–10 business days of approval.

If you have any questions regarding this policy or need further assistance, please get in touch with us at support@fleekbiz.com.
Fleekbiz is here to support you. As we have mentioned above, we prioritize client satisfaction and long-term partnerships. Thank you.